Privacy policy

Last updated: 18 September 2026

This Privacy Policy explains how FAUNIVA collects, uses, shares and protects personal information when you visit our online store, place an order, create or use an account, contact us, subscribe to marketing or otherwise interact with us.

1. Who is responsible for your information

The controller responsible for your personal information is XIJEA (WENZHOU) TRADING CO., LTD., operating the store under the FAUNIVA brand.

Registered business address: Oulian Building, No. 320 Shangwu Avenue, Ouhai District, Wenzhou, Zhejiang, China.

Email: yemingzhang97@gmail.com

2. Personal information we collect

Depending on how you interact with the store, we may collect:

Identity and contact information, such as your name, billing address, delivery address, email address and telephone number;
Order and transaction information, such as products ordered, order value, payment status, delivery details, returns, refunds and previous transactions;
Account information, such as login details, saved addresses and preferences, if you create an account;
Communications and content you provide, such as customer-service messages, return information, reviews, photographs or videos that you choose to send us;
Technical and usage information, such as your IP address, browser and device type, cookie identifiers, pages viewed and interactions with the store; and
Marketing and privacy preferences, such as whether you have subscribed to marketing or accepted optional cookies.

Payments are processed by Shopify and/or the payment providers available at checkout. We receive payment confirmation and limited transaction information, but we do not normally receive or store your complete payment-card details.

Certain identity, contact, delivery and payment information is required for us to accept and fulfil an order. If you do not provide the required information, we may be unable to process the order or provide the requested service.

Please do not send us sensitive personal information unless it is necessary for us to deal with a specific request.

3. How we collect personal information

We may collect personal information:

directly from you when you place an order, create an account, contact us, submit information or make a privacy choice;
automatically when you use the store, including through cookies and similar technologies; and
from service providers involved in operating the store, processing payments, preventing fraud, fulfilling orders or delivering parcels.

4. How we use personal information and our legal bases

We use personal information only where we have a lawful basis to do so.

To perform a contract or take steps at your request

We use relevant information to:

process payment and accept, fulfil and deliver orders;
provide order confirmations and delivery updates;
manage cancellations, returns, refunds and customer-service requests; and
create and manage a customer account where requested.

To comply with legal obligations

We may use and retain information to:

meet legal, tax, accounting and consumer-protection requirements;
respond to valid requests from courts, regulators or public authorities; and
handle requests concerning your data-protection rights.

For our legitimate interests

Where these interests are not overridden by your rights, we may use information to:

operate, secure and improve the store and our services;
prevent and investigate fraud, misuse and security incidents;
maintain business and transaction records;
understand store performance and improve the customer experience; and
establish, exercise or defend legal claims.

With your consent

Where consent is required, we may use information to:

send marketing communications;
use non-essential analytics or advertising cookies; and
provide optional features that depend on your consent.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects for you.

5. Marketing

We send promotional emails only where you have consented or where otherwise permitted by applicable law. You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

We may still send non-marketing communications that are necessary for an order, account, security issue, policy update or customer-service request.

6. How we share personal information

We share personal information only where reasonably necessary for the purposes described in this policy. Recipients may include:

Shopify, which provides our ecommerce platform and related services;
payment-processing and fraud-prevention providers;
fulfilment, postal, courier and delivery providers;
providers of website hosting, email, customer support and technical services;
analytics or advertising providers, but only where the relevant service is enabled and the required consent or other lawful basis applies;
accountants, legal advisers, insurers and other professional advisers; and
courts, regulators, law-enforcement bodies or other public authorities where disclosure is required or permitted by law.

We may also disclose relevant information in connection with a genuine sale, merger, restructuring or transfer of all or part of the business, subject to appropriate confidentiality and data-protection safeguards.

We require service providers acting on our behalf to process personal information only for authorised purposes and to protect it appropriately.

7. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and secure the ecommerce platform, checkout and related services.

For some Shopify services, Shopify may process information for its own purposes as an independent controller. More information is available in the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

8. International transfers

FAUNIVA is operated by a company in China. Personal information may therefore be accessed or processed outside the United Kingdom, including in China and in countries where Shopify or our other service providers operate.

Where UK data-protection law requires safeguards for an international transfer, we use an applicable lawful mechanism. This may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the European Commission's Standard Contractual Clauses, or another legally recognised safeguard.

You may contact us if you would like further information about the safeguards relevant to your personal information.

9. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

fulfil orders and provide customer support;
maintain transaction, tax and accounting records;
administer accounts and marketing preferences;
prevent fraud and maintain security;
resolve complaints or disputes; and
establish, exercise or defend legal claims.

The retention period depends on the type of information, the nature of our relationship with you and applicable legal requirements. When information is no longer required, we delete or anonymise it where appropriate.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

No method of online transmission or electronic storage is completely secure. You should use a unique password for your customer account and keep your login details confidential.

11. Your UK data-protection rights

Subject to applicable conditions and exceptions, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to processing based on legitimate interests;
object at any time to direct marketing;
request a portable copy of certain information you provided to us; and
withdraw consent where processing is based on consent.

To exercise a right, email yemingzhang97@gmail.com. Please describe your request clearly. We may ask for information reasonably necessary to verify your identity and protect your information.

We will respond within the period required by applicable law. These rights are not absolute, and in some circumstances we may lawfully refuse or limit a request. If this applies, we will explain the reason where required.

12. Complaints

If you have a concern about how we use personal information, please contact us first at yemingzhang97@gmail.com so that we can try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office. Information about making a complaint is available at https://ico.org.uk/make-a-complaint/.

13. Cookies

We use cookies and similar technologies to operate and secure the store, remember choices and, where permitted, understand store performance and support marketing.

Our Cookie Policy explains the types of cookies we use. Where required, non-essential cookies are used only after you have made a consent choice. You can review or change your choices through the cookie or privacy settings link on the store.

14. Third-party links

The store may contain links to websites or services operated by other organisations. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices of third-party websites that we do not control.

15. Children

The store is intended for adults and is not directed at children under 18. We do not knowingly collect personal information directly from children for the purpose of allowing them to place orders.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

16. Changes to this policy

We may update this Privacy Policy to reflect changes in law, technology, our services or the way we process personal information. The current version and its effective date will be posted on this page.

17. Contact

Data controller: XIJEA (WENZHOU) TRADING CO., LTD., operating as FAUNIVA